We are happy to help you with any queries you have regarding the services at our Geelong Medical Centre.
What to do if you have feedback We encourage and value your feedback, which gives us the opportunity to improve our service and your experience. Feel free to speak to any staff member regarding any complaints or problems you may be experiencing. Written feedback is also welcomed by either letter, email or through our suggestion... Read more
For all URGENT medical conditions patients should call Emergency 000. An after hours service is available, patients that require urgent medical attention outside business hours should ring the practice number – 03 5223 9999 and listen carefully to the recorded message for instructions.
Home visits are available to patients of Health e Medical Centre Geelong when, due to a medical condition, they are unable to attend the practice. A fee is charged for all home visits. Contact one of our friendly receptionists on 03 5223 9999 if you need more information or would like to book a home visit.... Read more
We make every effort for your consultation with the doctor to be uninterrupted. The doctors will take calls between patients or will call you back. Reception staff will advise you as to when the doctor is likely to call you back. In the case of an emergency your call will be put through to the... Read more
At Health e Medical Centre, we are committed to pro-active preventative care. We may at times issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let us know at reception or telephone us on 03 5223 9999.... Read more
Fees are payable at the time of consultation Health e is a private billing medical centre, all consultations are privately billed and require payment on the day of your appointment. We provide and option to bulk bill for Veteran’s Affairs and Childhood immunisations, Pension and Health Care Card holders are billed at a reduced rate. We... Read more
Same Day Appointments are available for patients with acute problems. Please advise staff if you have a medical condition which cannot wait until the next available appointment. While we try to accommodate patients with their usual doctor, it may be necessary for patients with acute problems to see the doctor who is on duty for... Read more
Personal Health Information and Medical Records are collected, used and disclosed for the following reasons: 1. For communicating relevant information with other treating doctors, specialists or allied health professionals 2. For follow up reminder or recall notices 3. Accounting/Medicare/Health Insurance procedures 4. Quality Assurance activities (e.g. accreditation) 5. For disease notification as required by law... Read more